SHIPPING AND RETURN POLICY

ORDER CONFIRMATION FORM

If the order confirmation form is not filled out to its entirety within 2 business days from purchase, you will be refunded and subjected to a $200 restocking fee. Also, if you have purchased using one of our installment options like Klarna or Shop Pay, there will be a 15% restocking fee plus the $200 restocking fee. Please be sure to thoroughly review the "Order Confirmation Form" link prior to purchasing to avoid delays.

Link for the Order Confirmation Form:

ORDER CONFIRMATION FORM

SHIPPING POLICY

We value your purchase and aim to dispatch all orders stated in the product description, excluding US holidays. Your orders are shipped from our facility in Grayson, GA, USA. 

SHIPPING NOTICE

Due to COVID-19, there may shipping delays beyond our control. Delays that may occur within the shipping carriers network are not the responsibility of Daijah Janae LLC. Once your order has been shipped through UPS, please allow up to 2-5 business days for the shipping carrier to deliver your order. If you have questions regarding your order please feel free to reach out to us at customerservice@daijahjanae.com.

SHIPPING RATES

Retail Shop: UPS Ground $30

International: $60

Shipping costs covers shipping to your provided address including insurance and signature confirmaton. Please note that all international customs charges are subject to your location and are your financial responsibility. We are unable to forecast custom charges for varied locations. If you have questions regarding your financial responsibility, please contact your country's customs department. 

TRACKING YOUR ORDER

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

RETURN & EXCHANGE POLICY

Daijah Janae LLC wishes all customers to be entirely satisfied with their purchases but unfortunately all sales are FINAL. For the safety of you and all of our clients, we have strict requirements regarding all items from our store. Once the product has been shipped, we can no longer be of any assistance. Human hair is considered a hygienic product, therefore we can not refund or exchange any products. Any unauthorized returns will be refused and returned to you.

Daijah Janae LLC are a hygienic product and we take matters of hygiene and public safety very seriously. 

ORDER REFUNDS

Daijah Janae LLC does not offer refunds on any of our products. Daijah Janae LLC are a hygienic product and we take matters of hygiene and public safety very seriously. Any unauthorized returns will be refused and returned to you.

In the event that a customer opts for a refund for a purchase made on our website, and such a request is unrelated to any error on our part, a restocking fee of $200 shall apply. Please be advised that associated fees applicable to every order will be the responsibility of the customer. Instances of errors related to installment payments are attributed to the customer's side rather than our own. Customers acknowledge and agree to our terms and conditions before completing the checkout process; therefore, any oversight resulting from their failure to thoroughly review is not considered our responsibility.

ORDER EXCHANGES

Daijah Janae LLC does not offer exchanges on any of our products. Daijah Janae LLC are a hygienic product and we take matters of hygiene and public safety very seriously. Any unauthorized returns will be refused and returned to you.

RESTOCKING FEE POLICY

There will be a $200 restocking fee if you request a refund before your order ships on any product purchased. Also, if you have purchased using one of our installment options like Sezzle or Shop Pay and you request a refund before your order ships, there will be a 15% restocking fee plus the $200 restocking fee.

MISSING, DEFECTIVE OR DAMAGED ITEM(S)

Daijah Janae LLC packages and fulfills all orders in our warehouse. We carefully prepare your shipment to ensure that all items purchased are included and secured in the elected packaging. In the event your item arrives defective or damaged contact us within 2 days of receipt to begin the exchange process for your item(s). In the rare and unlikely event that an item is missing from your order, please contact us within 2 days of receipt. For all approved claims of missing items, the full order must be returned to Daijah Janae LLC in the original sale condition. Upon delivery and inspection a refund will be issued.

ORDERS NOT RECEIVED

Daijah Janae LLC is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with full packaged insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order.

CUSTOM WIG UNITS AND CUSTOM COLOR

Custom wig units and custom color wig units are NON-REFUNDABLE! Custom wigs that are made with measurements can not be returned, refunded or exchanged. Custom unit colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo. We will do our very best to match the color, however, there is no guarantee the color will be exactly the photo or description. By completing your purchase, you agree to these terms. Please email customerservice@daijahjanae.com for any other questions or concerns.

HAIR CARE

We (Daijah Janae LLC) are not responsible for the care of your wig unit. In your shipment package, you are sent Hair Care instructions. If the hair becomes tangled, dry and damaged due to improper hair care, we are not responsible.